Modern IT Support for Modern Organisations
IT is no longer just “keeping the lights on”. It underpins collaboration, customer experience, compliance and every major initiative your organisation delivers. You need more than an ad-hoc helpdesk, you need a partner who can support day to day operations and help you evolve your environment over time.
ActualityOne provides a blended IT support and managed services capability: desktop rollouts and patching, service desk and incident response, monitoring and backups, as well as higher level architecture, cloud and security advisory. You get a single, accountable partner rather than a patchwork of suppliers.
Managed IT Support & Service Desk
Our service desk is the front line for your people. From everyday “how do I” questions through to incident triage and coordination with third parties, we provide calm, competent support that reduces friction and downtime.
Single Point of Contact
A friendly, knowledgeable service desk that your teams can call, email or log tickets with, backed by clear processes and escalation routes.
Incident & Request Management
Structured handling of incidents, service requests and standard changes, aligned with ITIL principles and tailored to your environment.
Agreed SLAs & Reporting
Clear response and resolution targets, backed by regular reporting and review so you can see performance and trends over time.
Desktop Rollouts, Patching & Endpoint Care
The day to day experience of your people is shaped by how well-managed their devices are. We take responsibility for keeping endpoints secure, current and ready to work.
Device Lifecycle Management
Planning and execution of desktop, laptop and mobile rollouts, from image build and configuration through to user migration and decommissioning.
Patch & Update Management
Structured patching, update windows and rollback strategies to keep operating systems and core applications secure and supported without disrupting the business.
Endpoint Security & Protection
Anti-malware, endpoint protection and configuration policies that reduce risk and keep devices compliant with organisational standards.
Cloud, Microsoft 365 & Modern Collaboration
Many organisations now rely on Microsoft 365, Teams and cloud services as their primary workplace platform. We help you configure, support and continually improve these environments so they remain secure, usable and aligned with how you work.
Microsoft 365 Support
Administration, configuration and troubleshooting for Exchange Online, Teams, SharePoint, OneDrive and related services.
Collaboration & Remote Working
Support for hybrid and remote teams, meeting room technology and secure access from multiple locations and devices.
Tenant Security & Governance
Policies, permissions and security controls to ensure your cloud and collaboration environment is well-governed and compliant.
Monitoring, Backup & Operational Resilience
Preventing issues is always cheaper than clearing up after them. We provide proactive monitoring, backup and recovery capabilities that reduce the likelihood and impact of incidents.
Monitoring & Alerting
Proactive monitoring of key systems, services and infrastructure, with thresholds and alerts tuned to your business priorities.
Backup & Recovery
Structured backup policies, regular testing and documented recovery procedures so you can respond quickly when something goes wrong.
Business Continuity Support
Input to continuity plans and technical runbooks, ensuring IT is ready to support your wider business resilience strategy.
Remote Support With Onsite When It Matters
Most issues can be solved remotely, but not all of them. We blend efficient remote support with planned onsite visits and, where needed, rapid callouts for critical situations.
Remote Support First
Fast, secure remote access tools allow our engineers to diagnose and resolve many issues within minutes, wherever your users are.
Onsite Engineering
Planned visits for hardware work, office moves, site surveys and complex issues that simply need a person on the ground.
Multi-site & Hybrid Estates
Support models designed for organisations with multiple offices, remote workers, frontline locations and third party environments.
A Strategic IT Partner, Not Just a Helpdesk
Strong IT support is about more than resolving tickets. We work with your leadership and technology teams to shape roadmaps, guide investment and ensure IT remains aligned with your wider strategy.
vCIO & IT Leadership Support
Virtual CIO and advisory services for organisations that need experienced input into IT strategy, governance and prioritisation.
Roadmaps & Improvement Plans
Jointly developed roadmaps that translate business objectives into practical, phased improvements across infrastructure, workplace and security.
Reviews & Governance
Regular service reviews, metrics and governance forums that keep everyone aligned and ensure IT support evolves as your organisation changes.
Support Packages That Fit Your Organisation
No two organisations are identical. We offer a set of core support packages that can be tailored to your size, complexity and in-house capability, with clear pricing and scope.
Core Managed Support
A solid foundation of service desk, device management, monitoring and Microsoft 365 support, ideal for organisations that want to stabilise day to day operations.
Enhanced Operations
Additional coverage for multi-site environments, extended hours, advanced monitoring, backup and recovery and more involved change support.
Strategic Partnership
A fully partnered model combining managed support with vCIO services, architecture input and ongoing improvement programmes aligned to your roadmap.
Whichever option you choose, you get a partner who speaks plainly, takes ownership and works alongside you to make IT a genuine enabler for the organisation.
What You Gain
A blended IT systems and support service brings structure, calm and predictability to an area that is often reactive and fragmented.
Greater Stability & Uptime
- Fewer incidents and faster resolution
- Proactive monitoring and patching
- Clear recovery plans when issues occur
Better Experience for Your People
- Responsive support from people who listen
- Well-managed devices and collaboration tools
- Less time wrestling with technology
Stronger Strategic Value from IT
- Aligned IT roadmaps and investment
- Clearer view of risk and priority
- A partner invested in your long-term success
Ready to make IT support feel under control?
We help you move from reactive firefighting to stable, well-managed and strategically aligned IT.
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